The Parkside Spa | Contact


Visiting the Spa


For your convenience please use Humboldt Street parking for up to 2 hours. For longer visits, visit Guest Services for an underground parking pass.


We suggest arriving 15 minutes prior to your appointment. This allows you time to check-in and ensures you’re able to begin your treatment on time. 

You can enjoy tea, filtered water, and a tranquil space to unwind in our lounge  before your treatment.

Pool & Hot Tub

You’re welcome to come to your appointment earlier or stay later and enjoy The Parkside Hotel’s gym, pool, and hot tub facilities to further soothe aching and tired muscles. 


The Parkside Spa is a peaceful environment. Children aged 12 to 18, are welcome accompanied by a parent or guardian. In respect for our other spa guests, please do not arrange to have your children accompany you to your appointment.

Mobile Phones & Electronic Devices

In keeping with our relaxing environment, please turn off any mobile phones and/or electronic devices prior to entering the spa.


Robes and sandals are provided for treatments that require them. Our professional therapists are trained in draping procedures to ensure complete privacy and will guide you through your treatment; however, for your comfort, please discuss any questions you may have with your therapist.

Cancellation & Reservation Policy

The Parkside Spa accepts Visa, MasterCard and American Express or your gift certificate number to secure your reservation.

If you are unable to make your scheduled appointment, please cancel with at least 24 hours notice for a single treatment, or 48 hours for a package or group reservation. Spa appointments not cancelled in this time frame will be subject to a cancellation penalty of 50% of the cost of the treatment(s) booked. No-shows will be charged the full cost of the treatment(s) booked.

Gratuities are always accepted and gratefully appreciated by the therapists for great service. Industry standard is generally 15%.

What Our Guests Are Saying


Be Good To You

Let our therapists help restore your natural harmony of wellness and beauty.

Request a Gift Certificate

Complete our Gift Certificate Request Form below and we’ll be in touch to confirm details and finalize payment. You can also call us to request by phone: 250.940.1217.


We will be temporarily closing our doors effective March 18, 2020 to protect the health and safety of our guests, our employees, and our community. As personal contact is an essential part of our spa services, we are unable to practice the recommended social distancing without this closure. It is our responsibility to slow the spread of COVID-19 by doing so.

Guests with existing appointments will be contacted to reschedule. 

We appreciate your understanding and ongoing loyalty during this time. Please look out for your own health & safety, as well as your loved ones and community.