The Parkside Spa | Contact


Visiting the Spa


For your convenience please use Humboldt Street parking for up to 2 hours. For longer visits, visit Guest Services for an underground parking pass.


We suggest arriving 15 minutes prior to your appointment. This allows you time to check-in and ensures you’re able to begin your treatment on time. 

You can enjoy tea, filtered water, and a tranquil space to unwind in our lounge  before your treatment.

Pool & Hot Tub

You’re welcome to come to your appointment earlier or stay later and enjoy The Parkside Hotel’s gym, pool, and hot tub facilities to further soothe aching and tired muscles. 


The Parkside Spa is a peaceful environment. Children aged 12 to 18, are welcome accompanied by a parent or guardian. In respect for our other spa guests, please do not arrange to have your children accompany you to your appointment.

Mobile Phones & Electronic Devices

In keeping with our relaxing environment, please turn off any mobile phones and/or electronic devices prior to entering the spa.


Robes and sandals are provided for treatments that require them. Our professional therapists are trained in draping procedures to ensure complete privacy and will guide you through your treatment; however, for your comfort, please discuss any questions you may have with your therapist.

Cancellation & Reservation Policy

The Parkside Spa accepts Visa, MasterCard and American Express or your gift certificate number to secure your reservation.

If you are unable to make your scheduled appointment, please cancel with at least 24 hours notice for a single treatment, or 48 hours for a package or group reservation. Spa appointments not cancelled in this time frame will be subject to a cancellation penalty of 50% of the cost of the treatment(s) booked. No-shows will be charged the full cost of the treatment(s) booked.

Gratuities are always accepted and gratefully appreciated by the therapists for great service. Industry standard is generally 15%.

What Our Guests Are Saying


Be Good To You

Let our therapists help restore your natural harmony of wellness and beauty.

Request a Gift Certificate

Complete our Gift Certificate Request Form below and we’ll be in touch to confirm details and finalize payment. You can also call us to request by phone: 250.940.1217.


We’ve missed you!

The Parkside Spa will be reopening on Thursday, June 18. We are working diligently to ensure we can provide you with the same great spa experience you know and love, while continuing to uphold the highest standards of safety and hygiene under the new guidelines from WorkSafeBC.

We are currently taking orders for retail products over the phone and we will be ready to take appointment requests soon. If you had an appointment with us that was cancelled due to our closure, we will be reaching out shortly to get you booked in first.

If you want to place a retail order, give us a call at 250.940.1217 or email us at

Keep an eye on our website and social media for more details about our new policies & procedures and menu offering.

We can’t wait to see you again!